Vendor Terms

Vendor Terms and Conditions – Auto HiiLearner **Last Updated:** August 2026 These terms specifically govern the use of the Auto HiiLearner WhatsApp Business API Platform by vendors, businesses, and commercial entities. ### 1. Vendor Registration * **Accuracy of Information:** Vendors must register using accurate, valid, and current business details. * **Verification:** Auto HiiLearner reserves the right to independently verify the business information provided during registration to ensure compliance and authenticity. ### 2. WhatsApp Compliance * **Policy Adherence:** Vendors must strictly comply with the official WhatsApp Business Policy and Meta’s Terms of Service at all times. * **Template Approval:** All pre-approved message templates used for outbound communication must be submitted and approved by Meta prior to sending. ### 3. Message Usage and Delivery * **Allocated Quotas:** Message sending quotas are determined by your active subscription plan. * **No Carryover:** Unused messages at the end of your billing cycle do not carry over to the next month. * **Delivery Dependency:** Auto HiiLearner facilitates message dispatch, but final delivery is ultimately dependent on WhatsApp's network and infrastructure. ### 4. API Usage * **Access Levels:** API access is granted according to the tier of your selected subscription plan. * **Rate Limits:** Standard rate limits apply to all API calls to ensure platform stability and prevent abuse. * **Security:** Vendors are strictly responsible for keeping their API credentials, tokens, and keys secure and confidential. ### 5. Data Handling * **User Consent:** Vendors must obtain explicit, proper consent (opt-in) from all contacts before initiating communication through our API. * **Legal Compliance:** All handling of customer data must comply with Indian data protection laws and regulations. * **Data Security:** Vendors must not share access credentials or expose customer data to unauthorized third parties. ### 6. Billing * **Subscription Fees:** Services are billed via monthly subscription fees. * **Conversation Charges:** Depending on volume and destination, additional WhatsApp conversation charges may apply beyond the base subscription. * **Invoicing:** Invoices are auto-generated and made available within your vendor dashboard. ### 7. Support * **Standard Support:** General support is available during business hours via email and WhatsApp. * **Priority Support:** Vendors on Professional or Enterprise plans receive expedited, priority support for technical and billing inquiries. ### 8. Account Suspension Auto HiiLearner reserves the right to immediately suspend or terminate vendor accounts for: * Violations of these Terms or Meta's Business Policies. * Non-payment of subscription fees or conversation charges. * Sending spam, unsolicited messages, or engaging in harmful/malicious activity. ### 9. Contact Information For any vendor-related inquiries, support requests, or billing questions, please contact us: * **Email:** info@auto.hiilearner.in * **Phone:** +91 7582848284 * **Address:** 56, Ward No 13, Thandla, District Jhabua, Madhya Pradesh